Refund Policy

Transparent and honest refund terms for your assurance

Overview

We at HushMeadowLane realize that plans may alter, and we are committed to providing transparent and just refund conditions. This document sets forth the scenarios in which yacht charter service refunds may be granted.

Before arranging a booking, please read the following policy thoroughly. By reserving a charter with HushMeadowLane, you are confirming your acceptance of these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Full reimbursement except for processing costs

Processing Time: 5-7 business days

Processing Fee: €50 for card payments

Conditions: Requirement must be submitted via written request by email or phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total charter cost

Processing Time: 7-10 business days

Processing Fee: €25 removed from the refund

Conditions: A valid reason is required; administrative charges will be applied

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds will not be issued

Exception: Situations considered an emergency may be reviewed

Alternative: A credit for future charters might be provided at the discretion of the company management

Conditions: Evidence is required for claims of emergencies

Weather-Related Cancellations

Our Weather Guarantee

Your safety is our number one concern. If the captain, who is certified, determines that the weather conditions are not safe for the charter operations, we provide adjustable alternatives:

  • Full Refund: Issued when rescheduling is not feasible
  • Reschedule: Transfer your charter to another available date at no extra cost
  • Charter Credit: A credit issued valid for 12 months from the initial charter date

Weather Assessment Process

The following elements constitute our assessment of the weather:

  • Evaluation of wind speed and direction
  • Assessment of wave height and sea condition
  • Forecasts for visibility and precipitation
  • Advisories and warnings from the Coast Guard
  • The captain's professional assessment of safety

Decision Timeline: Decisions concerning weather cancellations are made at least 4 hours prior to the scheduled departure.

Medical Emergency Refunds

Emergency Situations

We acknowledge that medical emergencies happen unpredictably. Special considerations may be given in the following cases:

  • Immediate sickness or injury necessitating hospital stay
  • Death in the immediate family
  • Deployment or urgent recall for military service
  • Mandatory jury duty or court orders
  • Natural disasters impacting travel plans

Required Documentation

To facilitate requests for emergency refunds, kindly supply:

  • Hospital records or medical certificates
  • Death certification, if relevant
  • Orders from the military
  • Notice of court summons or mandated jury service
  • Emergency declarations or travel advisories

Processing: Refunds due to emergencies are typically handled within 3-5 business days after receiving the necessary documentation.

Operational Cancellations

Technical Problems

If the vessel allotted to you is rendered inoperable due to mechanical issues that remain unresolved:

  • Replacement Vessel: We will try to provide a comparable substitute
  • Full Refund: If there's no adequate substitute available
  • Partial Refund: If the substitute vessel has a different price
  • Recompense: We might offer additional compensation for the inconvenience caused

Unavailability of Crew

In the uncommon case that the certified crew is unavailable:

  • A substitute crew will be sought where possible
  • Complete refund will be processed if the charter is not feasible
  • Reschedule without any extra charge

Refund Processing

Payment Method

Refunds will be returned using the original method of payment:

  • Cards: 5-7 business days
  • Transfers: 7-10 business days
  • Cash/Check: 3-5 business days

Processing Fees

Credit Card Processing

A €50 fee is applicable for cancellations made more than 72 hours before the charter

Bank Transfer Processing

For all refunds following a bank transfer, a €25 fee is charged

International Processing

International transactions may be subject to additional charges

Charter Credits

Scenarios for Credit Issuance

In certain instances, instead of a refund, credit for charter services may be granted:

  • Cancellations close to the charter date (under 24 hours notice)
  • Cancellations precipitated by weather conditions
  • Voluntary changes requested to the booking
  • Interruptions due to operational setbacks

Terms of the Credit

  • Validity: 12 months from issuance
  • Transferability: Credits cannot be transferred to other individuals
  • Value: Amount equivalent to the full value of the charter without processing costs
  • Usage: Applicable to any available charter
  • Expiry: No extension will be granted beyond the 12-month period

Refunds for Partially Rendered Services

Interruptions of Service

If your charter encounter disruptions or have to be curtailed due to reasons within our scope of control:

  • Refunds proportionate to the unused duration
  • Credits for future bookings equivalent in value
  • Complimentary upgrades or additional services

Disturbances Pertaining to Guests

Should the charter end prematurely due to misconduct or breaches of safety by guests:

  • No refunds for the unused portion
  • Full payment is still due
  • Potential for further charges

Approach to Dispute Settlement

In the event of a disagreement with our refund determination, the following pathways are available to you:

  • Submission for reassessment to our management
  • Providing supplementary evidence or data
  • Seek help from consumer advocacy groups
  • Considering legal options as defined by governing laws

Requesting a Refund

Step 1: Get in Touch

Please forward your petition for a refund through:

Step 2: Submit Required Details

Your refund application should include the following particulars:

  • Confirmation code for the booking
  • Scheduled date and time of the charter
  • Cancellation grounds
  • Relevant support documents (where applicable)
  • Desired mode of refund

Step 3: Review and Completion

After receiving your submission, our staff will acknowledge it within one day, examine your request in light of our policy, notify you of our decision within two days, and if approved, finalize the refund in the specified processing period.

Critical Points

  • Written communication is required for all refund applications
  • Refunds will be processed in €; this applies irrespective of the currency used for the initial transaction
  • We strongly encourage securing travel insurance
  • Changes to this policy may occur, provided there is a notice period of 30 days
  • Refunds are subject to prevailing tax laws and regulations

How to Contact Us

To inquire further about our refund processes or to initiate a refund request:

Refunds Department
HushMeadowLane Marine Services Ltd.
Port de Monaco
Monte Carlo 98000
Monaco

Phone: +377 93 10 65 00
Email: [email protected]
Office Hours: Monday – Friday, 9:00 AM – 5:00 PM

Policy Updated: December 22, 2025

This refund policy aims to be straightforward and fair. We advise you to familiarize yourself with these provisions meticulously before booking and reach out to us for any inquiries.